Phone reputation, unfiltered.
Field-tested research on CNAM, STIR/SHAKEN, spam analytics, and contact-rate optimization — written by agents, for agents. Published by the Insurance Dudes Research Team.
The Agent's Guide to Maintaining DID Health Quarterly
A quarterly DID maintenance checklist for insurance agents — audit, CNAM verification, attestation review, and reputation tracking that keeps pools healthy.
Read → Insurance Dudes Research TeamCall Abandonment and Its Impact on Carrier Reputation
Abandoned calls burn caller ID reputation faster than almost any other dialing behavior. How the analytics engines see it, and how to stay under the line.
Dialer Technology Stack: What Every Producer Needs in 2026
A category-agnostic look at the dialer tech stack — auto-dial, AMD, CRM integration, compliance — and what insurance producers actually need in 2026.
Insurance Agent Outbound: Benchmarks and What Good Looks Like
Real 2026 outbound benchmarks for insurance agents — answer rate, contact rate, dials-per-quote, and where good operations separate from average.
The Economics of Buying vs. Porting Phone Numbers in 2026
Buy new DIDs or port existing ones? Real cost breakdowns, timeline differences, and reputation tradeoffs for insurance agents in 2026.
Why 'Local Presence' Dialers Stopped Working
Local presence dialing used to lift answer rates. Here's why dynamic caller ID rotation no longer works — and what agents are doing instead.
LIDB, CNAM, and the Alphabet Soup of Caller ID
A plain-English walkthrough of LIDB, CNAM dip, RespOrg, STIR/SHAKEN, and every other acronym that determines what your prospect's phone displays.
Rotating DIDs Without Getting Burned: A Deliverability Guide
DID rotation is a necessary defense, but done wrong it accelerates burn. Here is a pacing, warming, and retirement strategy that actually works.
How to Audit Your DIDs: The 10-Minute Self-Check Every Agency Should Run
A simple weekly routine to catch flagged, mis-registered, or drifting DIDs before they tank your contact rate. No special tools required.
Spam-Label Remediation: A Step-by-Step Playbook
A practical, provider-by-provider walkthrough for removing Spam Likely and Scam Likely labels from your DIDs — with realistic timelines.
Area-Code Match: Myth vs. Reality in Contact-Rate Optimization
Does local presence dialing still lift contact rates in 2026? The data says yes — but far less than vendors claim, and only under specific conditions.
Why Your Office-Wide Caller ID Looks the Same on 100 Different Numbers
If every DID in your agency displays the same CNAM, you are training carriers to treat your whole block as one spam source. Here is how to fix it.
TCPA 2026: What the New Consent Rules Mean for Agent Dialers
One-to-one consent, state mini-TCPAs, and the post-vacatur landscape — what 2026 consent rules actually require of insurance agent dialers.
Setting Up a Compliant Outbound Call Strategy for the New Year
A practical compliance blueprint for agent outbound in 2026 — consent, DNC, RND, STIR/SHAKEN, and the operational controls that keep you dialing.
Year in Review: The Contact-Rate Collapse of 2025
2025 was the worst year on record for outbound answer rates. Here's what drove the collapse and what 2026 planning should account for.
2026 Outlook: Telephony Regulation Changes Every Agent Should Know
The 2026 regulatory landscape for outbound calling — TCPA consent changes, FCC rulemaking, STIR/SHAKEN enforcement, and what agents need to do.
How Carriers Classify Your Business (and Why They Get It Wrong)
Carrier classification via LERG, CNAM, and analytics engines decides whether your calls connect. Here's how the system misreads insurance agents.
The Hidden Cost of Reassigned Phone Numbers
Reassigned numbers silently wreck CNAM reputation, trigger TCPA exposure, and tank contact rates. Here's how agents can protect their DIDs.
What a 'Clean' DID Actually Looks Like in 2026
What a clean DID looks like in 2026, how to score DID health across carriers, and the checklist insurance agents should run every month.
Hiya, TNS, and First Orion: The Three Labeling Algorithms Killing Your Pipeline
Hiya, TNS Call Guardian, and First Orion run the three spam-labeling algorithms on every US carrier. Here is how each one scores your calls.
Why Insurance Agents Have the Worst Contact Rates in B2C Sales
Insurance agents have the worst B2C contact rates, and it is not your script. Here is the structural reason and what actually moves the needle.
STIR/SHAKEN for Insurance Agents: A Plain-English Guide
STIR/SHAKEN explained for insurance agents. What attestation levels A, B, and C mean, why they matter, and how to verify your own calls.
CNAM Explained: The Registration Step Your Carrier Probably Skipped
CNAM registration is the caller ID name database your carrier almost certainly skipped. Here is how LIDB works and how to fix your DIDs.
SCAM LIKELY: Why Your Outbound Calls Are Getting Flagged
Why your outbound calls display as SCAM LIKELY or Spam Risk, what carriers actually look at, and how insurance agents can reclaim their caller ID.